Royal London Helping Hand
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See Helping Hand in action
Video produced by Royal London. That's Family Finance is not responsible for its content. This page represents our independent view only.
What is Royal London Helping Hand?
Helping Hand is Royal London's support service designed to help plan owners take charge of their wellbeing and lead a healthier lifestyle. It provides online access to early care medical services, helping people stay healthy and address small health issues before they become a bigger problem.
Helping Hand can also support the plan owner, their partner, and their children if they are going through a serious illness, injury or bereavement — and they can get this support whether they make a claim or not.
According to Royal London, Helping Hand is included with all advised protection plans at no extra cost, supporting clients at every stage of life.
Wellbeing support
Helping Hand's wellbeing support provides advice on staying fit, looking after mental wellbeing, and addressing minor health problems. It starts with a simple health questionnaire from LiveSmart, which gives personalised insights to improve health.
After completing the questionnaire, three services become available through My Royal London: HealthHero, Thrive, and TrackActiveMe.
How to access wellbeing support
Recovery support — RedArc
Based on Royal London's published information about RedArc at the time of writing.
Royal London's partner RedArc provides recovery support for the plan owner, their partner, and their children if they are going through a serious physical or mental illness, injury or bereavement. This support is available whether or not a claim is made.
RedArc assigns a dedicated nurse who provides tailored practical advice and emotional support for as long as it is needed. The dedicated nurse can also:
Legal, career, and medical helplines
As well as wellbeing and recovery support, Helping Hand includes helplines for legal issues, career advice, and further medical support including second opinions. The career helpline can also help with business matters.
Career advice and help
Royal London works with FPSG Specialist Recruitment. They can help if a client is looking to make a career change, facing redundancy, or is unemployed. Support includes CV writing, interview preparation, and reviewing transferable skills.
Independent legal advice
A legal helpline providing independent advice on legal issues. Contact numbers are listed in each client's My Royal London account.
Medical helpline and second opinions
A helpline for further medical support, including the ability to request a second medical opinion. Contact numbers are listed in each client's My Royal London account.
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Other value added benefits and protection services we advise on.
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Aviva Global Treatment Explained
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Zurich Accelerate Explained
Faster access to expert medical support for cancer, heart and neurological conditions — an optional add-on to Zurich protection policies.
Vitality Life Insurance Explained
Life insurance that rewards healthy living with lower premiums and real everyday perks.
Get Independent Protection Advice
Not sure which policy or benefit is right for you? Send us an enquiry for an honest, whole-of-market view.
Independent advice, available across the UK
That's Family Finance provides independent protection advice to families and individuals across England, Scotland, Wales and Northern Ireland. Whether you're in London, Manchester, Birmingham, Leeds, Bristol, Sheffield, Edinburgh, Cardiff, Essex or anywhere in between, we work with you remotely or in person to find the right cover for your circumstances.
We also advise on Aviva Global Treatment, Zurich Accelerate, and Vitality Life Insurance as alternative or complementary value added benefits.
We are not Royal London. We are an independent, FCA-regulated firm (No. 1038034) that can advise on Royal London and many other providers — and we'll always tell you honestly which one suits you best.
Want to know if Royal London is right for you?
We're independent and whole-of-market. Send us an enquiry or reach us on WhatsApp for an honest, no-obligation view.
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Common questions
Questions we're asked about Royal London Helping Hand.
Helping Hand is a package of support services, and each service is provided by third parties that aren't regulated by the Financial Conduct Authority or the Prudential Regulation Authority. These services aren't part of Royal London's terms and conditions and don't form part of the insurance contract, so they can be amended or withdrawn at any time.
We are not Royal London. That's Family Finance is an independent, FCA-regulated firm (No. 1038034). This page contains information about Royal London's Helping Hand service based on Royal London's published materials at the time of writing. Always refer to Royal London's own documentation for the most current details.