Added value benefit · Legal & General
L&G Wellbeing Support explained
Wellbeing Support comes free with Legal & General protection plans from day one. It gives you and your family a direct line to a RedArc registered nurse when life gets hard.
In short
Wellbeing Support is a phone line to a RedArc nurse, with calls as often as you need. It helps with serious illness, bereavement, mental health, caring and more. You do not need to make a claim, and it carries on for up to six months after a valid claim ends the policy.
What Wellbeing Support is
Most protection policies only help when you claim. Wellbeing Support helps while the policy is running, whether you claim or not.
Legal & General runs it with RedArc, whose registered nurses give practical and emotional support by phone.
It is included as standard at no extra cost from day one. Using it does not affect your policy.
What the nurses can help with
Legal & General lists these services on its Wellbeing Support page.
Serious illness
Support if you are diagnosed with a serious illness or need help with a disability.
Bereavement
Help coping with the loss of a loved one, or someone to listen.
Second medical opinion
A face-to-face appointment with a UK-based specialist consultant.
Mental health
Long-term support from a mental health nurse, plus counselling and therapy sessions.
Carer support
Emotional and practical help for carers whose own wellbeing needs attention.
Help at home
Health advice by phone while you recover at home after leaving hospital.
Eldercare
Advice on supporting an elderly relative, at home or in residential care.
Loneliness and isolation
A direct line to a nurse for anyone lonely after loss, a move or illness.
Dietary and lifestyle guidance
Guidance on healthy living for people at risk of heart attack, stroke or diabetes.
Legal & General’s November 2025 customer guide also lists physiotherapy, speech and language therapy, rehabilitation, help returning to work, and practical aids or equipment. It also offers specialist counselling matched to your needs.
Who can use it, and for how long
Wellbeing Support is there for you, your partner and your children who live at home, from the day your policy starts.
You do not need to make a claim. Call the line Monday to Friday, 9am to 5pm, or send an email and a nurse will call you back within two working days.
If a valid claim ends the policy, support carries on for up to six months afterwards. It is included as standard, at no extra cost.
Example support routes
Legal & General has mapped how the nurses can help at each stage of four conditions.
Cancer
From first symptoms, through diagnosis and treatment, to adjusting to life afterwards.
Stroke
From follow-up consultations after a stroke or mini-stroke through to rehabilitation.
Heart health
From worries about symptoms to recovery after a heart attack.
Mental health
How the nurses can help with a mental health condition.
The small print
- Wellbeing Support is not insurance. Third parties provide it, and the FCA does not regulate them.
- It is not part of your policy terms, so Legal & General can change or withdraw it at any time.
- The phone line is open Monday to Friday, 9am to 5pm, not around the clock.
Legal & General’s own documents
These are Legal & General’s customer documents, checked as the latest versions in October 2026. They are the final word on what is and is not covered.
Questions people ask about L&G Wellbeing Support
What is Legal & General Wellbeing Support?
A free support service with Legal & General protection plans. RedArc registered nurses give practical and emotional help by phone, as often as you need.
Does it cost extra?
No. It is included as standard at no extra cost from day one.
Who can use it?
The policyholder, their partner and their children living at home.
Do I need to make a claim to use it?
No. You can use it whether or not you ever claim, and using it does not affect your policy.
When can I contact the nurses?
The phone line is open Monday to Friday, 9am to 5pm. You can also email, and a nurse will call back within two working days.
What happens after a claim?
Support carries on for up to six months after a valid claim ends the policy.
Can Legal & General withdraw it?
Yes. Third parties provide the service, and it is not part of the policy terms. Legal & General can amend or withdraw it at any time.
Other added value benefits
Each insurer adds different extras. They can tip the choice between two policies that cost about the same.
Zurich AccelerateFaster specialist help for cancer, heart and neurological conditions.Read the guide
Aviva Global TreatmentTreatment abroad for six serious conditions, with travel arranged.Read the guide
Vitality rewardsPoints for staying active, with rewards and a premium linked to them.Read the guide
Royal London Helping HandVirtual GP, mental health and physio apps, plus a nurse when life gets hard.Read the guide
Want a plan that comes with Wellbeing Support?
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We are not Legal & General. This page is based on Legal & General’s published material. Always check its own documents for current details.