The product has to suit the people it is sold to
A product should be designed for a particular group of people, and sold to those people. Not sold to everyone and hoped for the best.
Products and services, in plain English
What it means for you
Before anything is recommended, somebody should have asked who you are, what you already have, and what you actually need. If a product was never designed for someone in your position, you should not be offered it.
What you should expect from us
We ask about your household, your mortgage, your income and what cover you already hold. If protection is not your priority right now, we say so. We advise on protection only, and for mortgages, pensions, investments and equity release we introduce you to a separately regulated firm rather than pretending we can do it.
An example of getting it wrong
Say someone in their late sixties with no mortgage and no dependants is sold a large decreasing life policy. Decreasing cover is built to track a mortgage down. There is no mortgage. The product was not designed for that person and it should not have been sold to them.
An example of getting it right
Say a couple in their thirties with a new mortgage and a small child ask about life cover. The conversation covers what the employer already provides, what the mortgage costs, and what would happen to the household income if either of them could not work. The answer might be less cover than they expected, and income protection they had not thought about.
What to ask, whoever you deal with
- Ask what group this product was designed for.
- Ask what you already have before you buy more.
- Say no to anything nobody has explained.
None of these are awkward. A firm working properly will be glad you asked.
Free.
Check broadband before you make an offer
Broadband speeds can vary street by street, so check the exact address before you commit. Ofcom's free checker shows which broadband speeds and mobile coverage are available at any UK property.
Check broadband at an address (Ofcom)
Want all your bills in one?
We can introduce you to a specialist who can combine your mobile, broadband and utilities into one bill. There's no fee for the introduction.
We don't provide these services ourselves. Switching household bills is not a regulated financial service, so FCA protections and the Financial Ombudsman do not apply. We'll only pass your details to the specialist if you ask us to. See our privacy notice.
Common questions
What does the products and services outcome mean for me?
What should I expect from That’s Family Finance on this?
What if a firm gets this wrong?
How do I check broadband speed at a property?
The other outcomes
The four work together. One without the others does not get you a good outcome.